Frequently Asked Questions
What You Need to Know About Uploading Images
Design Tips for Printing and Processing
My Orders
What file formats does GigglePrint accept?
Currently, GigglePrint.com supports the following file formats for uploaded designs:
- Bitmap Image (.bmp)
- JPEG Image* (.jpg, .jpeg)
- TIF Image** (.tif)
*For JPG, keep your files in RGB format. Also, be sure to save your files at the highest quality settings (10 -12). The JPG file format lends itself for high quality images with small file sizes.
**TIF files are larger, but allow you to stay in a CMYK work environment and usually allows for better color reproduction when printing.
For optimal results, use clear sharp photographs. Do not increase the physical size of your image before uploading it. This will degrade the quality of the image and make it fuzzy. Try to upload an image that you can reduce in size as this will result in a much sharper image the majority of the time.
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What is resolution?
Resolution determines the quality of your image. A high-resolution image is clear and shows more detail, so it will reproduce better on your GigglePrint products. Image resolution is measured in pixels.
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What is a pixel?
Pixels are tiny colored dots that make up photos and images. An image becomes sharper as you decrease its size. Your image must be at least 72 dpi (dots per inch) in order to be uploaded.
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What are the file size requirements?
There are three size requirements for GigglePrint products:
- Files must be at least 432 pixels wide and 432 pixels tall.
- Files must be at least 72 dpi (dots per inch)
- Files must be under 14MB in file size
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Why won't my photo upload?
Your photo may not upload for the following reasons:
- The file format is incorrect. The formats allowed for GigglePrint products are .JPG, .JPEG, .TIF and .BMP.
- The image size is too large or too small.
- The file size is too large. Files must be 14MB or smaller.
- You do not have *Flash Player version 7 or later installed on your computer, which is needed to upload and edit your photograph.
*Get the Flash Player
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What are the limitations that apply to the usage of images found on www.giggleprint.com?
Images are limited to production by GigglePrint on GigglePrint products. Images cannot be downloaded for any reason. Images cannot be incorporated into a logo, trademark or service mark. Any images featuring a model that are used in a manner that would lead a reasonable person to believe that the model personally uses or endorses a product or service or portrays the model in an unfavorable or overly controversial way, must include a statement indicating that the person in the image is a model and is only being used for illustrative purposes. No images may be used in a pornographic, defamatory or otherwise illegal manner, whether directly or in context or juxtaposition with other materials.
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Be Aware of Trim and Bleed
Two very important things you want to AVOID:
- A white border around the edge of your image.
- Cutting off any important areas of you image.
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What is trim?
Trim is the final dimensions of the paper once it has been cut. Trim marks indicate where the cut will be.
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What is bleed?
Bleed is an image that goes to the edge of a piece of paper. Having a bleed prevents your image from reproducing with a white border.
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Should I use CMYK or RGB?
Each color space has a defined gamut - a range of possible colors. There is no single
color space that can reproduce all the colors from the entire spectrum whether working
in CMYK (Cyan, Magenta, Yellow and Black (which printers call "Key") or RGB (Red,
Green, Blue).
CMYK color spaces typically have color gamuts that are slightly
smaller than RGB spaces. That means fewer colors, and usually less vivid colors.
The benefit, however, is that a color space such as SWOP CMYK has a color gamut
that is achievable by almost all CMYK printing devices. This is helpful in terms
of color consistency if jobs are to be printed across different print devices. Keeping
to a CMYK color space for line art or vector art can also improve the match from
image color to spot color (such as PANTONE) and preserving or editing the black
channel is also possible when the color space is CMYK.
RGB color spaces are generally larger than CMYK spaces and able
to reproduce more colors that are brighter and saturated in color. RGB color spaces
are the preferred color space when jobs are sent to the printer. Keeping files in
RGB allows for greater variety of output options, such as web, press or digital
print. RGB also means smaller file sizes, which can increase productivity. Most
print devices use CMYK inks, however, so at some point the RGB elements will be
converted to CMYK. The print shop can generally do the conversion at the RIP just
prior to printing, which generally yields the most pleasing results.
Sometimes it's possible to design artwork using CMYK colors to yield more precise
matches and yet keep images in RGB spaces in order to retain more vivid color. RGB
and CMYK elements can then be placed into page layout applications such as QuarkXPress
or InDesign and then be output in such a way that none of the colors get converted
until they should be, at the printer.
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What should I know about Color Printing and Proofs
Soft proofing is often used by both designers and prepress operators to make color
critical decisions on the monitor. Computer monitors use the RGB (additive) model
to display colors. In order to display correctly, a captured image is translated
into pixels (picture elements) that can be projected as rays of red, green, and blue
light. Digital presses use the CMYK (subtractive) model to produce colors. Cyan,
magenta, and yellow dry ink is placed on white reflective paper. Each then absorbs,
or subtracts, its opposite color from the white light that it reflects back. Black
(K) is primarily used to change the color's luminosity value (lightness or darkness).
As a result, you will see differences in color from one monitor to another and differences
in color from the monitor to the printed output, due to the different the different
mediums used for viewing a job (monitor v. ink on paper). The accuracy of color
depends upon your specific monitor. We've made every effort to represent images
of products accurately. Due to the wide range of computer monitors and color displays,
you should consider the colors you see on your screen to be representational.
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What should I know about Image Resolution Measurements?
For the highest quality output...
- All images should be edited, rotated, cropped and sized in an imaging software application
such as Adobe Photoshop. Do not resize, crop, rotate or adjust images in page layout
applications if possible. Place images into the page layout at 100%.
- The recommended image resolution should be no less than 300dpi at the actual finished
size. Scale images with bicubic sampling and crop all images in Photoshop. Do not
use page layout applications such as QuarkXPress, or InDesign to make image size
adjustments
- Submitting images with higher than needed resolution adds unnecessary processing
time, creates larger files and may degrade image quality.
- Do not include transfer functions or screen angles unless directed to do so by the
print provider. If the job requires specific screen angles or transfer functions,
make sure to consult with your print provider to create the best results.
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What should I do if I'm not happy with my order?
GigglePrint guarantees the quality of its products and services. If you are not
100% satisfied with your purchase from us, contact Customer Service toll free at
1-866-449-8798 within 30 days of receiving your order (or by the date you were expecting
to receive it) and we will refund you the purchase price of the product(s) in question,
minus shipping and handling fees.
GigglePrint is committed to customer satisfaction. While we do everything we can
to ensure your happiness, certain circumstances are outside of our control and,
consequentially, not covered by our guarantee.
Note: We can not be held accountable for damage to products resulting after delivery
or customer errors of any kind, including, but not limited to:
- Mistakes in spelling, punctuation or grammar.
- Uploading poor quality or low-resolution images.
- Design errors made during product creation.
- Selecting options not intended, i.e. paper stock, quantity or product.
Be sure to carefully review your designs and selections online to correct any errors
before placing your order. In order to reduce costs and provide customers with valuable
savings, GigglePrint does not proof customer-created products/documents prior to
processing. If a customer requires a hard copy proof, one can be purchased for an
additional fee.
Most people are pleased with how well their job matches what they see online. However
due to wide differences in monitor calibration and various technologies used, some
printed colors may not exactly match the colors on your specific monitor. We endeavor
to make your job look its best by printing to a pleasing color standard, using standard
in densities. There is no guarantee that your finished piece will approximate
your printed sample.
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Can I cancel or change my order?
To reduce costs and provide valuable savings to our customers, GigglePrint is a
completely automated, self-service website. As noted on our website and throughout
our checkout process, orders cannot be changed or cancelled once submitted. We apologize
for any inconvenience. Please keep in mind, this cuts down on our costs and speeds
up our production time, giving customers an incredible value.
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What methods of payment do you accept?
GigglePrint accepts the following payment methods on our secure site: Visa, Master Card, American Express, and Discover Card.
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When will I receive my order?
| Ship Method |
From Date Order is Placed |
| Slow |
Up to 21 Calendar Days |
| Standard |
Up to 14 Calendar Days |
| Priority |
Up to 7 Calendar Days (1) |
| Rush |
Up to 3 Business Days (1, 2 ,3) |
|
** Delivery times apply to orders placed before 8:00 p.m. ET. Priority and Rush shipping options are not guaranteed for PO Box, APO or FPO delivery.
+ Rush orders will arrive within 3 business days after today. Processing times estimated are for continental U.S. Alaska and Hawaii may take a bit longer.
* Business days - includes Monday through Friday, excludes Saturday, Sunday and holidays.
Important: We cannot deliver to P.O. Boxes with Priority and Rush shipments. Please specify a street address for these classes of service.
|
(1) Priority and Rush shipments cannot be delivered to PO Boxes, APO or FPO addresses. Delivery times may be longer for these addresses and the delivery service may need to contact you by phone to obtain a street address in order to deliver the package.
(2) Rush orders will arrive within 3 business days after you place your order. Processing times are estimated for continental U.S. delivery. Shipments to Alaska and Hawaii may take a bit longer.
(3) We cannot guarantee Rush Delivery for Letterhead products. If your order contains Letterhead products and you select Rush Delivery, you will be charged for Priority Delivery and receive your Letterhead products within 7 calendar days.
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Can I track my order?
To view the details and status of your order, please visit:
http://www.giggleprint.com
- At the top of the screen, click on "My Account." (If you have not yet signed in,
the next screen will prompt you to do so.)
- Click on "Order History" to view the status of your order.
If your order history indicates your order has been shipped and the delivery timeframe
you requested has passed, but you still have not received your order, please click
on the link below to contact Customer Service. Be sure to indicate your name, e-mail
address and order number to help expedite the processing of your request.
Still need help? Contact Customer Service
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What should I do if my computer's experiencing problems with the GigglePrint website?
A common reason for experiencing site problems is due to having an older browser.
If your browser is older than version 3.0, upgrade to a recent version.
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What browsers are required for ordering from GigglePrint?
To place an order with GigglePrint, your web browser should be a version 3.0 or
higher. Our site is optimized to work with both Internet Explorer and Netscape.
In addition to a new browser version, ordering online requires certain browser features
to be enabled. You must be enabled to accept cookies because we use cookies to hold
information about your order. JavaScript must also be enabled in your browser for
you to access functions necessary to place your order. We also suggest that you
set your browser to check for newer versions of stored pages with each visit to
the page.
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How do I sign into my account?
Click on the link below where you will be prompted to enter your previously registered
e-mail addresses and password.
Click here to sign in
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How do I reorder?
- At the top of the screen, click on "My Account." (If you have not yet signed in,
the next screen will prompt you to do so.)
- Click on "Order History".
- Select the document you want to reorder and click "Order Doc" next to it.
- Complete the checkout process.
GigglePrint accepts the following payment methods on our secure site: Visa, American
Express, and Discover Card.
Still need help? Contact Customer Service
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Can you send me a bill?
GigglePrint does not send invoices at this time.
Still need help? Contact Customer Service
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What are your shipping costs?
Shipping and processing costs vary by the weight of your order and by the turnaround
time you select during checkout.
Still need help? Contact Customer Service
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What countries do you ship to?
Currently we only ship to the United States of America.
Still need help? Contact Customer Service
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Does GigglePrint ship to P.O. Boxes?
Yes, GigglePrint does ship to P.O. Boxes. Since P.O. Box delivery can only be done by the USPS, customers shipping to P.O. Boxes must choose the slow shipping method.
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How do I report an unauthorized purchase or billing error?
If there is a GigglePrint charge on your credit card statement that you do not recognize
please contact our Customer Service Center.
Customer Service Toll Free Number:
1-866-449-8798
Customer Service Hours:
Monday through Friday, 8:00 am to 5:00 pm, Eastern Time
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What do I do if I received my order, but it is not complete?
After receiving your order, if you believe that it is not complete, please review
the details of your order to verify that all items have shipped together. Contact
us at the link below to provide details regarding missing items. Important: Address
labels are shipped separately from other items so they will arrive at different
times.
View the details and current status of your order.
- At the top of the screen, click on "My Account". (Sign in if you haven't already)
- Click on "Order History" to view more details, click on the order number. You can
print out a copy of your transaction from the Order Details screen.
Include your name, e-mail address and order number to speed the processing of your
request.
Still need help? Contact Customer Service
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Is the GigglePrint site secure?
GigglePrint protects our customers and their information with secure Socket Layer
(SSL) technology, the highest level of security available on the internet. SSL is
supported by most current browsers. It encrypts information being transmitted via
the internet to maintain the privacy and integrity of the messages.
The standard 40-bit or 56-bit encryption supported by Internet explorer 5.0 browser
is GigglePrint's minimum requirement for transactions. Customers using a different
browser should refer to the documentation on security features specific to that
browser.
Still need help? Contact Customer Service
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What about your FREE business card offer?
With each order of free cards, you get:
- 250 Business Cards
- Quality four color (CMYK) digital printing
- Durable 10pt, 80 lb cover. (215gsm) paper stock.
Designing doesn't get easier!
- Select from hundreds of designs.
- Type in your personalization.
- Complete the check out process.
Your satisfaction is Guaranteed!
In order to provide the high caliber printed products you seek and continue to offer
GigglePrint's FREE business cards, our logo and tagline are subtly printed on the
Back Side. If you prefer, these items can be removed for a small fee during checkout.
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How often can I order FREE business cards?
Enjoy unlimited sets of 250 professional quality business cards for FREE. Choose
as many sets/designs of 250 business cards as you need -- for your business, personal
use and more. Reorders of each set you choose are also free.
To help make this incredible offer possible, a shipping and handling fee applies
to each set of 250 FREE business cards that you order.
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